Understanding Substitutions, Prices on Weighed Items, and Changes to your Total Price:
As a high end eGrocer, about 80% of our sales is comprised of fresh perishable products like meat, fish, and produce - those areas are our strength and because of our sourcing from places like The Healthy Butcher, The Cheese Boutique, and Pfennings Organics, nobody can beat us in these areas. Selling fresh perishable products online is a challenge both because most fresh products are sold by weight (if you walked into the butcher shop you would buy meat by the pound or by the KG, the same goes for fish and a lot of produce), and the availability of fresh products is always changing (especially with fruits and vegetables that literally changes every day). So our policy is simple:
For Weighed products, you pay the exact price based on the final weight, just as if you were coming into the store. That means we will adjust the price up or down to match the exact price.
Your order total will never be more than 15% of the original total. But keep in mind that for 90% of our orders, the final total is below the original total.
If you choose to let us substitute, we will only substitute with like items that may be slightly more or less expensive. Of course, the order total will never be more than 15% over the original as explained above. If you choose to NOT let us substitute, be prepared to miss out on getting some products. We try our darndest to ensure our inventory online is accurate, but fresh products are literally changing every day so if you don't let us substitute you're probably going to be missing some items on your order.
Real Food. Fair Dealing.